While we do not accept returns, we very much want you to be happy with everything that you purchase from us! If you are not, let us know and we will do everything we can to make things right. If you have a question about our products, contact us by email or message and we will get back to you as soon as possible.
We are interested in your feedback on our soaps, and if you have suggestions about ways we can make our soap better we'd love to hear them!
As to Shipping...
No one likes paying shipping. We certainly don't. But, not being Amazon size and having our own fleet of trucks, we have to either have our customers pay for shipping their orders or raise the price of our products and pretend to offer "free shipping". We chose the first option, and then did a fair lot of research on the most reasonable way to send packages that would arrive in good time and not cost a king's ransom.
Our two flat rates -- $4.50 for 1-2 soaps, which will arrive in a padded envelope, and $8.00 for 3 or more, which will arrive in a box -- looks, at the moment, to be the best method. Customers who order quite a few bars will save some money on the actual price of shipping, but that only seems fair. Please be assured that we will keep an eye out for better, more affordable options and offer those when we find them!
What is "Melt and Pour Soap Base"?
Melt and Pour Soap Base is a premade soap designed to be -- you guessed it! -- melted down and poured to make soap decorations. It allows us to create tiny decorative soaps without dealing with miniscule quantities of lye and oils, since the saponification process (the chemical process that takes place when lye and oils combine to form soap) has already happened.
We decided to list the ingredients for our melt and pour embeds here, rather than on each product page, because the ingredients list is a little cumbersome and the decorations won't really have an impact on the performance of your soap the way an ingredient like shea butter, milk, or clay might. They are tiny soaps -- perfectly serviceable, if not as wonderfully emollient as our Tanglebrook recipes -- and they add charm and delight to our soaps.
Mostly we use a white melt and pour base (occasionally goats' milk or clear), and the ingredients are as follows: coconut oil, palm oil, safflower oil, glycerin, water, sodium hydroxide (lye), sorbitol, propylene glycol, sorbitan oleate, oat protein, titianium dioxide. The melt and pour soap we use contains simple, high quality ingredients, and is SLS free (free of sulfates).